Terms of service · Docxoft

1. Who this is between

This agreement is between you (or the organisation you are signing up for) and Playxoft, which operates Docxoft at docxoft.playxoft.com. If you accept these terms on behalf of an organisation, you confirm you are allowed to bind it.

These terms cover the hosted service only. The software itself is licensed separately under the Apache License 2.0; if you run your own instance, that licence governs it and this page does not.

2. Your account

You sign in through WorkOS AuthKit. Keep that account secure — anyone who controls it controls your workspaces.
You are responsible for everything done with your account and with every service token minted from it. A token never has more reach than the person who minted it, so revoking a person’s membership immediately narrows their tokens; revoke tokens you no longer need.
You must be old enough to enter a contract where you live, and at least 16.
One person, one account. Do not share credentials between people — the audit log is only useful if it names a person.

3. What you may not do

Break the law with it, or store content you have no right to store.
Try to reach a workspace, project or document you were not given access to, or probe the service for a way to. (Testing the security of your own self-hosted instance is welcome, and is the right way to do this — see the privacy policy for how to report a finding.)
Deliberately overload the service, evade rate limits or plan limits, or automate around them.
Resell the hosted service as your own, or use it as the storage backend for a competing product.
Upload malware, or content that is unlawful, harassing or infringing.

If you do any of these we may suspend the account. Where the situation allows for it we will tell you first and give you a chance to fix it; where it does not — an active attack, a legal obligation — we will act first and explain afterwards.

4. Your content stays yours

You keep every right you have in the documents you put in Docxoft. You grant Playxoft only the licence needed to run the service for you: to store your content, transmit it to the people and tokens you authorise, index it so you can search it, back it up, and display it back to you. That licence exists to operate the service, it ends when you delete the content, and it covers nothing else — we do not train models on your content and we do not use it to promote anything.

The service, its source code and its trade marks stay Playxoft’s, except where the Apache-2.0 licence grants you rights in the code, which it does generously.

5. Plans, billing and cancellation

Plans and prices are on the pricing page. One subscription covers a whole workspace; members are included rather than priced per seat.
Paid plans are billed in advance, monthly or annually, and renew automatically until cancelled.
Payments are processed by our merchant of record, Dodo Payments, who is the seller of record for the transaction and handles tax. Their terms apply to the payment itself. Playxoft never receives your card number.
Cancel at any time from your workspace’s billing settings. The plan stays active until the end of the period you paid for, then returns to the free plan. We do not pro-rate a partial period unless the law where you live requires it.
We may change prices with at least 30 days’ notice to workspace owners, given by a notice in the app and, where we have an address we can reach you at, by email. A price change takes effect at your next renewal, and you can cancel before it does.
If you drop to a smaller plan, nothing is deleted. Writes that would exceed the smaller limits are refused with a clear message, and reading keeps working.

6. Availability, changes and beta features

We work to keep the service available and we do not promise a specific uptime percentage unless we have agreed one with you in writing. We may change how features work, and we may remove a feature — where a removal would lose you something, we will give reasonable notice and a way to export first.

A feature marked beta or preview may change or disappear without the notice above. We will say when something is in that state.

7. Ending it

You can stop at any time: cancel the subscription and delete the workspace from its settings. There is no self-service “delete my account” button yet — ask us to delete the account and we will.
We may end this agreement for a serious or repeated breach of section 3, or if we stop offering the service — in which case we will give at least 60 days’ notice and a way to get your content out.
When we delete an account, its content is removed from the live service at that point; copies in our providers’ backups age out on their own schedule, and some records are kept longer where the law requires it. The retention table in the privacy policy says which, and says plainly which of them happen on request rather than on a timer.

8. No warranties

The service is provided “as is”. To the extent the law allows, Playxoft disclaims implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that it will detect every breaking change in every document — the structural diff and the dependency graph are tools that help you, not guarantees about your consumers.

9. Liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, revenue or data. Playxoft’s total liability arising out of this agreement is limited to the amount you paid for the service in the 12 months before the claim arose.

Nothing in these terms excludes liability that cannot lawfully be excluded — including for death or personal injury caused by negligence, or for fraud.

Keep your own copies. Your documents are versioned and exportable through the API. Exercise that.

10. Changes to these terms

We may update these terms. For a material change we will give notice to workspace owners before it takes effect — by a notice in the app and, where we have an address we can reach you at, by email — and the date at the top of this page will change. If you keep using the service after that date, the updated terms apply; if you do not accept them, cancel before they take effect.

11. Governing law

These terms are governed by the laws of [jurisdiction to be confirmed by Playxoft], and the courts of that jurisdiction have exclusive jurisdiction over disputes, without affecting any mandatory consumer rights you have where you live.

This clause is a placeholder pending confirmation by Playxoft.

12. Contact

Questions about these terms: support@playxoft.com. See also the privacy policy and the cookie policy.